Customer Xperience
Astral CX
Market leading end-to-end digital customer experience for energy retailers and utilities.
Astral CX
End-to-end digital journeys for customers of energy and water retailers and utilities. Multi lingual and specifically tailored for the residential and small business sector.
- Boost customer satisfaction and drive sales and retention with intuitive digital tools and a reputation for excellence.
- Deliver continuous improvement with new levels of business intelligence and customer insights.
- Reduce Service Team demand by maximising customer self-serve
- Differentiate by leveraging highly customisable and configurable customer journeys.
- Cater to all market segments with two flavours of the customer experience, one for Residential and small business, and the other for commercial and industrial.
Features
Contracts and Account
View all contract information and associated accounts data.
Invoices and Payments
Full access to account information and transaction history, with the ability to make payments online.
Energy Usage Analysis
Understand energy (or water) usage to help reduce consumption and cost.
Personalised Alert Management
Allow customers to configure alerts and subscribe to events.
Live Chat
Integrate with third party live chat vendors.
Queries and Complaints
Easily script query and complaint workflow for customers to raise to your customer care team.
Submit/View Meter Reads
Allow customers to quickly and easily submit meter readings to the billing system, avoiding misleading estimates.
CRM Integration
Integrate with Salesforce or Dynamics or power-up and choose Astral RX as your fully integrated CRM.
Customer Behaviour Insights
User behaviour analysis providing operational and customer insights that enhance efficiency and understanding.
Track Record
Utilised by 23% of UK C& I market and serving clients across 40 states in the US.
Market Readiness
Multi Lingual, multi currency, localised terminology.
Modular
Choose the right modules for your business needs, adding functionality as business processes mature.
E2E Digital Journeys
Leverage our platform to seamlessly create intuitive customer interactions across the engagement lifecycle.