Customer Xperience
Astral CX
Market leading end-to-end digital customer experience for energy retailers and utilities.
Astral CX
End-to-end digital journeys for customers of energy and water retailers and utilities. Multi lingual and covering all market segments from residential to commercial and industrial.
- Boost customer satisfaction and drive sales and retention with intuitive digital tools and a reputation for excellence.
- Deliver continuous improvement with new levels of business intelligence and customer insights.
- Reduce Service Team demand by maximising customer self-serve
- Differentiate by leveraging highly customisable and configurable customer journeys.
- Cater to all market segments with two flavours of the customer experience, one for Residential and small business, and the other for commercial and industrial.
Features
CRM Integration
Integrate with Salesforce or Dynamics or power-up and choose Astral RX as your fully integrated CRM.
Online Accounts and Invoicing
Full access to account information and transaction history, with the ability to make payments online.
Data Analytics and Reporting
Energy (or water) data analytics and reporting to help reduce consumption and cost.
MI and Customer Insights
User behaviour analysis providing operational and customer insights that enhance efficiency and understanding.
Customizable Dashboards
Tailor dashboards for specific user-groups such as account owner, finance, or environmental.
Customer Journey Builder
Create custom journeys for nuanced workflow unique to your business and customer needs.
Trading
View market information, configure price alerts and integrate with your trading platform.
Flex and Forecasting
Manage all your flex product forecasting and re-forecasting activity in one location.
Tailored User Experience
One powerful platform with different user experiences dependent on the customer segment.
Track Record
Utilised by 23% of UK C& I market and serving clients across 40 states in the US.
Market Readiness
Multi Lingual, multi currency, localised terminology.
Modular
Choose the right modules for your business needs, adding functionality as business processes mature.
E2E Digital Journeys
Leverage our platform to seamlessly create intuitive customer interactions across the engagement lifecycle.